Privacy policy

Controller

The controller responsible for the processing of personal data is:

Categories of personal data

We may process the following personal data:

• Name and surname
• Contact details (e-mail, phone)
• Reservation details
• Payment information (for example, payment data)
• IP address and browsing data
• Device and technical information
• The content and history of our communication (for example, e-mail correspondence)

Purposes of processing

Personal data is processed for the following purposes:

• Providing reservations and services
• Processing and fulfilling orders
• Handling payments and keeping accounting records
• Providing customer service and communication
• Improving the operation of the website and analytics
• Complying with legal obligations

We may use customer e-mail addresses obtained while providing our services or taking a reservation to send information about our news, special offers, events and other announcements related to the restaurant. Such communication concerns only our own similar services and offers.

Every recipient has the right to opt out of these messages at any time, using the unsubscribe link in the e-mail or by contacting us at info@allora.lv.

Legal basis for processing

Personal data may be processed on the following legal grounds:

• Performance of a contract or provision of services
• Compliance with legal obligations under applicable law
• Your consent (for example, for marketing communication)
• Our legitimate interests, for example, to improve our services and the customer experience

Retention period

Personal data is stored only for as long as necessary to achieve the purposes set out above, or as required by law. For example:

• Accounting documents may be kept for up to 5 or 10 years in line with statutory requirements
• Communication data is kept for as long as it is needed for customer service

Sharing data with third parties

Your personal data may be shared with the following third parties:

• Payment processors (for example, banks or payment service providers)
• IT service providers and website maintainers
• Reservation system providers
• Accounting and legal advisers
• Public authorities, where required by law

We share only the data that is necessary to provide the particular service.

Your rights

Under data protection law you have the right to:

• Request access to your personal data
• Request rectification or erasure of your data
• Restrict or object to the processing
• Withdraw your consent to processing
• Request data portability
• Lodge a complaint with the Data State Inspectorate

Data State Inspectorate of Latvia: www.dvi.gov.lv

Cookies

Our website uses cookies to keep the site working, to analyse user behaviour and to improve the user experience. Cookies may include:

• Cookies necessary for the operation of the site
• Analytics cookies
• Marketing cookies

You can control or delete cookies in your browser settings.

Changes to this policy

We reserve the right to update this privacy policy from time to time. If substantial changes are made, they will be published on our website.

Processing together with Meta Platforms

We work with third parties such as Meta Platforms Ireland Limited (Facebook and Instagram) to run marketing and advertising activities. For this purpose our website may use the Meta Pixel, which helps to analyse user actions and to show tailored advertising.

The Meta Pixel may collect information about:

• Pages visited
• Actions taken on the website (for example, reservations)
• Device and browser data
• IP address

This information may be used to:

• Show targeted advertising on Facebook and Instagram
• Build lookalike audiences
• Measure the effectiveness of advertising

More about data processing on Meta platforms: facebook.com/privacy/policy

Contact

If you have questions about the processing of personal data, or you wish to exercise your rights, please contact us:

This English text is a translation provided for convenience. In case of any discrepancy, the Latvian version of the privacy policy prevails: Privātuma politika.